Olivier Furrer

The Relationships between Culture and Service Quality Perceptions

Olivier Furrer, Ben Shaw‐Ching Liu, Devanathan Sudharshan · Journal of Service Research · 2000 · 785 citations

Customer Satisfaction, International Marketing, Service Quality +18

The structure and evolution of the strategic management field: A content analysis of 26 years of strategic management research

Olivier Furrer, Howard Thomas, A. Goussevskaia · International Journal of Management Reviews · 2007 · 601 citations

Management Development, Strategic Impact Assessment, Corporate Strategy +15

The Relationships between Culture and Behavioral Intentions toward Services

Ben Shaw‐Ching Liu, Olivier Furrer, Devanathan Sudharshan · Journal of Service Research · 2001 · 334 citations

Customer Satisfaction, Culture, Poor Service Quality +14

Conceptualising and Measuring the Equity of Online Brands

George Christodoulides, Leslie de Chernatony, Olivier Furrer et al. · Journal of Marketing Management · 2006 · 232 citations

The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals

Joost Bücker, Olivier Furrer, Erik Poutsma et al. · The International Journal of Human Resource Management · 2014 · 162 citations · Full text

Communication, Human Resource Management, Organizational Behavior +22