Services Marketing Quarterly

A revised view of service quality dimensions: An empirical investigation

Gordon H.G. McDougall, Terrence J. Levesque · 1994 · 254 citations

Management, Marketing, Quality Management +15

Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation

Emin Babakus, Uğur Yavaş, Nicholas J. Ashill · 2010 · 214 citations

Management, Human Resource Management, Organizational Behavior +16

Employee Based Brand Equity: A Third Perspective

Ceridwyn King, Debra Grace · 2009 · 193 citations · Full text

Business, Marketing, Marketing Management +14

Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention

Kavita Srivastava, Narendra Sharma · 2013 · 174 citations

Business, Marketing, Marketing Management +16

Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry

Muslim Amin, Zatilaziya Yahya, Wan Faizatul Aniza Ismayatim et al. · 2013 · 153 citations

Management, Hospitality Management, Marketing +13