Concepedia
Statistics
Publications
86
Citations
8.7K
H-Index
43
Active since
1987
Affiliations
University of Memphis(Current)
East Tennessee State University
Eastern Mediterranean University
Texas Christian University
Emin Babakus is an author at University of Memphis specializing in management, business, and organizational behavior.
Top concepts
ManagementBusinessCustomer SatisfactionMarketingOrganizational BehaviorHuman ResourcesConsumer ResearchService QualityHospitality ManagementOrganizational Communication
Publications per year
1987–2022
Adapting the SERVQUAL scale to hospital services: an empirical investigation.
Emin Babakus, W. Glynn Mangold · PubMed · 1992 · 1.2K citations
Total Quality Management, Family Medicine, Customer Satisfaction +23
The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes
Emin Babakus, Uğur Yavaş, Osman M. Karatepe et al. · Journal of the Academy of Marketing Science · 2003 · 553 citations
Customer Satisfaction, Employee Attitude, Service Quality +10
The effects of social- and self-motives on the intentions to share positive and negative word of mouth
Aliosha Alexandrov, Bryan Lilly, Emin Babakus · Journal of the Academy of Marketing Science · 2013 · 423 citations
Marketing, Behavioral Decision Making, Consumer Engagement +13
Measuring service quality of banks: Scale development and validation
Osman M. Karatepe, Uğur Yavaş, Emin Babakus · Journal of Retailing and Consumer Services · 2005 · 421 citations
Total Quality Management, Customer Satisfaction, Service Quality +4
The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships
Emin Babakus, David W. Cravens, Mark W. Johnston et al. · Journal of the Academy of Marketing Science · 1999 · 341 citations
Customer Satisfaction, Emotional Exhaustion, Organizational Behavior +16
1–5 of 86