Uğur Yavaş

The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Emin Babakus, Uğur Yavaş, Osman M. Karatepe et al. · Journal of the Academy of Marketing Science · 2003 · 553 citations

Customer Satisfaction, Employee Attitude, Service Quality +10

Measuring service quality of banks: Scale development and validation

Osman M. Karatepe, Uğur Yavaş, Emin Babakus · Journal of Retailing and Consumer Services · 2005 · 421 citations

Total Quality Management, Customer Satisfaction, Service Quality +4

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes

Donald J. Shemwell, Uğur Yavaş, Zeynep Bilgin · International Journal of Service Industry Management · 1998 · 391 citations

Customer Satisfaction, Family Medicine, Services Management +20

The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective

Emin Babakus, Uğur Yavaş, Nicholas J. Ashill · Journal of Retailing · 2009 · 295 citations

Job Satisfaction, Customer Satisfaction, Work Attitude +13

Service quality in the banking sector in an emerging economy: a consumer survey

Uğur Yavaş, Zeynep Bilgin, Donald J. Shemwell · International Journal of Bank Marketing · 1997 · 263 citations

Customer Satisfaction, Economics, Service Quality +14