Donald J. Shemwell

A cross‐sectional test of the effect and conceptualization of service value

J. Joseph Cronin, Michael K. Brady, Richard R. Brand et al. · Journal of Services Marketing · 1997 · 473 citations

Business, Marketing, Marketing Management +16

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes

Donald J. Shemwell, Uğur Yavaş, Zeynep Bilgin · International Journal of Service Industry Management · 1998 · 391 citations

Management, Health Care Management, Consumer Behavior +13

Service quality in the banking sector in an emerging economy: a consumer survey

Uğur Yavaş, Zeynep Bilgin, Donald J. Shemwell · International Journal of Bank Marketing · 1997 · 264 citations

Business, Marketing, Quality Management +13

Relational Exchange in Services:

Donald J. Shemwell, J. Joseph Cronin, William R. Bullard · International Journal of Service Industry Management · 1994 · 147 citations

Business, Marketing, Consumer Behavior +15

Modified importance‐performance analysis: an application to hospitals

Uğur Yavaş, Donald J. Shemwell · International Journal of Health Care Quality Assurance · 2001 · 141 citations

Nursing, Health Administration, Health Care Management +17