Concepedia

Zeynep Bilgin

ZB

4

Publications

688

Citations

4

H-Index

1995

Active since

Affiliations

Marmara University(Current)

East Tennessee State University

Zeynep Bilgin is an author at Marmara University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingService QualityCustomer ServiceCustomer SatisfactionHospitality MarketingCulturePoliticsEconomics

Publications per year

1995–1998

4

Publications

4

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes

Donald J. Shemwell, Uğur Yavaş, Zeynep Bilgin · International Journal of Service Industry Management · 1998 · 391 citations

Customer Satisfaction, Family Medicine, Services Management +20

Service quality in the banking sector in an emerging economy: a consumer survey

Uğur Yavaş, Zeynep Bilgin, Donald J. Shemwell · International Journal of Bank Marketing · 1997 · 263 citations

Customer Satisfaction, Economics, Service Quality +14

Reconciling culturalist and rationalist approaches: leadership in the United States and Turkey

George A. Marcoulides, Burhan F. Yavas, Zeynep Bilgin et al. · Thunderbird International Business Review · 1998 · 21 citations

Rationalist Approaches, Nationalism, Education +22

Marketing of consumer credit services in a developing country: astatus report

Zeynep Bilgin, Uğur Yavaş · International Journal of Bank Marketing · 1995 · 13 citations

Rows per page

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