Concepedia

Service Experience Segmentation

Service Experience Segmentation is a strategic framework that classifies customers into distinct groups based on shared patterns of interaction, emotional response, and contextual engagement with service encounters, thereby enabling organizations to tailor experiential elements to enhance satisfaction and loyalty.

14

Publications

571

Citations

36

Authors

27

Institutions

Publications per year

2017–2026

6

Parents

Publications

14

Want to perfect your company's service? Use behavioral science.

Richard B. Chase, Sriram Dasu · PubMed · 2001 · 201 citations

, , +14

Perceptions of the Service Experience: Using Demographic and Psychographic Variables to Identify Customer Segments

T. Christopher Greenwell, Janet Fink, Donna L. Pastore · Sport Marketing Quarterly · 2002 · 83 citations

, , +17

A holistic view of the service experience at coffee franchises: A cross-cultural study

Dongyun Oh, Michelle Yoo, Yooyang Lee · International Journal of Hospitality Management · 2019 · 49 citations

, , +15

Electronic word of mouth analysis for service experience

Mao-Yuan Pai, Hui‐Chuan Chu, Su‐Chen Wang et al. · Expert Systems with Applications · 2012 · 44 citations

, , +11

Joy and disappointment in the hotel experience: managing relationship segments

Michael D. Johnson, Line Lervik Olsen, Tor W. Andreassen · Managing Service Quality · 2009 · 33 citations

, , +17

1–5 of 14

Authors

36

  1. GJ
    George J. Siomkos

    Athens University of Economics and Business, Greece

    1 publications · 15 citations

    1

    h-index

  2. VV
    Vania Vigolo

    University of Verona, Italy

    1 publications · 13 citations

    1

    h-index

  3. MY
    Michelle Yoo

    Collins College, United States

    1 publications · 49 citations

    1

    h-index

  4. MP
    Mao-Yuan Pai

    National Cheng Kung University, Taiwan

    1 publications · 44 citations

    1

    h-index

  5. FC
    Fabrice Clerfeuille

    Nantes Université, France

    1 publications · 14 citations

    1

    h-index

1–5 of 36

Institutions

27

  1. National University of Tainan

    Tainan City, Taiwan

    1 h-index

    1 publications

    44 citations

  2. Florida International University

    Miami, United States

    1 h-index

    1 publications

    49 citations

  3. Universidade da Coruña

    A Coruña, Spain

    1 h-index

    1 publications

    28 citations

  4. Centre de Recherche et d’Enseignement de Géosciences de l’Environnement

    Aix-en-Provence, France

    1 h-index

    1 publications

    14 citations

  5. University of Verona

    Verona, Italy

    1 h-index

    3 publications

    39 citations

  6. University of Southern California

    Los Angeles, United States

    1 h-index

    1 publications

    201 citations

  7. University of Genoa

    Genoa, Italy

    1 h-index

    2 publications

    44 citations

  8. Hanyang University

    Seoul, South Korea

    1 h-index

    2 publications

    22 citations

1–8 of 27

Venues

  1. The TQM Journal

    1 publications · 13 citations

    1

    h-index

  2. Expert Systems with Applications

    1 publications · 44 citations

    1

    h-index

  3. PubMed

    Repository · 1 publications · 201 citations

    1

    h-index

  4. Journal of Hospitality Marketing & Management

    JHMM · 1 publications · 15 citations

    1

    h-index

  5. 1

    h-index

1–5