Concepedia

Michelle Yoo

MY

7

Publications

569

Citations

7

H-Index

2013

Active since

Affiliations

Collins College(Current)

University of Nevada, Las Vegas

California State Polytechnic University

Florida International University

California State University, Dominguez Hills

Michelle Yoo is an author at Collins College specializing in customer satisfaction, marketing, and business.

Top concepts

MarketingCustomer SatisfactionBusinessHospitality ManagementManagementConsumer BehaviorCultureHospitalityCommunicationMedia Marketing

Publications per year

2013–2020

7

Publications

7

Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return

Orie Berezan, Carola Raab, Michelle Yoo et al. · International Journal of Hospitality Management · 2013 · 292 citations

Marketing, Customer Satisfaction, Culture +11

Online Engagement Among Restaurant Customers: The Importance of Enhancing Flow for Social Media Users

Bomin Kim, Michelle Yoo, Wan Yang · Journal of Hospitality & Tourism Research · 2019 · 123 citations

Customer Experience, Customer Satisfaction, Social Media Users +23

A holistic view of the service experience at coffee franchises: A cross-cultural study

Dongyun Oh, Michelle Yoo, Yooyang Lee · International Journal of Hospitality Management · 2019 · 48 citations

Customer Satisfaction, Culture, Cross-cultural Study +12

Festival motivation and loyalty factors

Miranda Kitterlin, Michelle Yoo · 2014 · 42 citations · Full text

The impact of communication channels on communication style and information quality for hotel loyalty programs

Orie Berezan, Michelle Yoo, Natasa Christodoulidou · Journal of Hospitality and Tourism Technology · 2016 · 29 citations

Customer Satisfaction, Digital Marketing, Consumer Research +25

Rows per page

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