Service Blueprints is a methodological framework in service design that systematically maps the service process by integrating customer interactions, frontstage and backstage employee actions, and supporting systems to visualize and analyze the operational structure underlying service delivery.
44
Publications
3.8K
Citations
122
Authors
69
Institutions
Publications per year
2017–2026
10
Parents
Publications
44
Combining Service Blueprint and FMEA for Service Design
Pao‐Tiao Chuang · Service Industries Journal · 2007 · 105 citations
Arts, Design, Systems Engineering +16
1–5 of 44
Authors
122
- MJ
3
h-index
- LW
3
h-index
- SK
3
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- AL
3
h-index
- SH
2
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1–5 of 122
Institutions
69
Texas State University
San Marcos, United States
3 h-index
3 publications
1.2K citations
The University of Melbourne
Melbourne, Australia
3 h-index
6 publications
117 citations
Pohang University of Science and Technology
Pohang, South Korea
2 h-index
4 publications
204 citations
Loughborough University
Loughborough, United Kingdom
2 h-index
2 publications
249 citations
Universidade do Porto
Porto, Portugal
2 h-index
4 publications
2.1K citations
Bond University
Gold Coast, Australia
2 h-index
4 publications
40 citations
University of Edinburgh
Edinburgh, United Kingdom
2 h-index
4 publications
498 citations
University of Derby
Derby, United Kingdom
2 h-index
2 publications
249 citations
1–8 of 69
Venues
- Journal of Management & Organization
2 publications · 20 citations
2
h-index
- Business Process Management Journal
BPMJ · 2 publications · 136 citations
2
h-index
- Journal of Service Research
JSR · 2 publications · 1.1K citations
2
h-index
- Managing Service Quality
MSQ · 2 publications · 69 citations
2
h-index
- Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences
Conference · 2 publications · 24 citations
2
h-index
1–5