Concepedia

Seller Satisfaction

Seller Satisfaction is a theoretical construct within the domain of seller representation that denotes the extent to which a seller’s expectations, objectives, and perceived fairness in transactional or relational outcomes are fulfilled, differentiating it from buyer-centric or dyadic satisfaction models by focusing exclusively on the seller’s evaluative judgment.

64

Publications

5.7K

Citations

146

Authors

90

Institutions

Publications per year

2017–2026

19

Parents

Publications

64

Antecedents and consequences of trust and satisfaction in buyer‐seller relationships

Fred Selnes · European Journal of Marketing · 1998 · 1.1K citations

, , +8

Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction

Richard L. Oliver, John E. Swan · Journal of Consumer Research · 1989 · 925 citations

, , +12

A Naturalistic Inquiry into Buyer and Seller Behavior at a Swap Meet

Russell W. Belk, John F. Sherry, Melanie Wallendorf · Journal of Consumer Research · 1988 · 697 citations

, , +13

The effect of market orientation on buyer–seller relationship satisfaction

María José Sanzo Pérez, María Leticia Santos Vijande, Rodolfo Vázquez et al. · Industrial Marketing Management · 2003 · 322 citations

, , +9

Salesperson Empathy and Listening: Impact on Relationship Outcomes

Praveen Aggarwal, Stephen B. Castleberry, Rick E. Ridnour et al. · The Journal of Marketing Theory and Practice · 2005 · 185 citations

, , +17

1–5 of 64

Authors

146

  1. NM
    Nils M. Høgevold

    Høyskolen Kristiania, Norway

    4 publications · 88 citations

    4

    h-index

  2. GS
    Göran Svensson

    Høyskolen Kristiania, Norway

    4 publications · 88 citations

    4

    h-index

  3. GA
    Gerard A. Athaide

    Loyola University Maryland, United States

    3 publications · 163 citations

    3

    h-index

  4. RL
    Rodney L. Stump

    Morgan State University, United States

    2 publications · 173 citations

    2

    h-index

  5. MR
    Mornay Roberts-Lombard

    University of Johannesburg, South Africa

    2 publications · 26 citations

    2

    h-index

1–5 of 146

Institutions

90

  1. Høyskolen Kristiania

    Oslo, Norway

    4 h-index

    9 publications

    187 citations

  2. University of Johannesburg

    Johannesburg, South Africa

    3 h-index

    3 publications

    37 citations

  3. Loyola University Maryland

    Baltimore, United States

    3 h-index

    6 publications

    296 citations

  4. Universitat Jaume I

    Castellon, Spain

    2 h-index

    2 publications

    160 citations

  5. Morgan State University

    Baltimore, United States

    2 h-index

    2 publications

    173 citations

  6. Tilburg University

    Tilburg, The Netherlands

    2 h-index

    2 publications

    217 citations

  7. Carleton University

    Ottawa, Canada

    2 h-index

    3 publications

    52 citations

  8. City University of Hong Kong

    Hong Kong, Hong Kong

    2 h-index

    3 publications

    278 citations

1–8 of 90

Venues

  1. Journal of Business and Industrial Marketing

    6 publications · 306 citations

    6

    h-index

  2. Industrial Marketing Management

    5 publications · 469 citations

    5

    h-index

  3. Journal of Product Innovation Management

    3 publications · 264 citations

    3

    h-index

  4. The Journal of Marketing Theory and Practice

    JMTP · 2 publications · 196 citations

    2

    h-index

  5. 2

    h-index

1–5