Concepedia

Retailer Credibility

Retailer Credibility is a construct in marketing theory that denotes the degree to which consumers perceive a retailer as trustworthy, reliable, and competent in consistently delivering promised value, particularly in the context of pricing strategies such as Everyday Low Pricing and product offerings such as private label brands.

45

Publications

5K

Citations

117

Authors

84

Institutions

Publications per year

2017–2026

9

Parents

Publications

45

Placing Trust at the Center of Your Internet Strategy

Glen L. Urban, Fareena Sultan, William J. Qualls · 2000 · 775 citations

, , +15

Consumer Decision‐making at an Internet Shopbot: Brand Still Matters

Michael D. Smith, Erik Brynjolfsson · Journal of Industrial Economics · 2001 · 646 citations

, , +10

Consumer perceptions of Internet retail service quality

Swinder Janda, Philip J. Trocchia, Kevin P. Gwinner · International Journal of Service Industry Management · 2002 · 543 citations · Full text

, , +17

Effect of Manufacturer Reputation, Retailer Reputation, and Product Warranty on Consumer Judgments of Product Quality: A Cue Diagnosticity Framework

Devavrat Purohit, Joydeep Srivastava · Journal of Consumer Psychology · 2001 · 432 citations

, , +16

Signaling the trustworthiness of small online retailers

Sijun Wang, Sharon E. Beatty, William Foxx · Journal of Interactive Marketing · 2004 · 281 citations

, , +12

1–5 of 45

Authors

117

  1. DC
    Damien Chaney

    REGARDS Recherches en Économie Gestion AgroRessources Durabilité Santé, France

    2 publications · 63 citations

    2

    h-index

  2. DP
    Devavrat Purohit

    Duke University, United States

    2 publications · 454 citations

    2

    h-index

  3. EB
    Erik Brynjolfsson

    Massachusetts Institute of Technology, United States

    2 publications · 705 citations

    2

    h-index

  4. MD
    Michael D. Smith

    Carnegie Mellon University, United States

    2 publications · 705 citations

    2

    h-index

  5. PK
    Prashant Kumar

    Xavier School of Management, India

    2 publications · 111 citations

    2

    h-index

1–5 of 117

Institutions

84

  1. The University of Texas at Austin

    Austin, United States

    2 h-index

    3 publications

    122 citations

  2. Massachusetts Institute of Technology

    Cambridge, United States

    2 h-index

    2 publications

    1.4K citations

  3. Carnegie Mellon University

    Pittsburgh, United States

    2 h-index

    2 publications

    705 citations

  4. University of Johannesburg

    Johannesburg, South Africa

    2 h-index

    3 publications

    124 citations

  5. Kedge Business School

    Talence, France

    2 h-index

    3 publications

    104 citations

  6. University of North Texas

    Denton, United States

    1 h-index

    1 publications

    50 citations

  7. Duke University

    Durham, United States

    1 h-index

    1 publications

    432 citations

  8. Universität Trier

    Trier, Germany

    1 h-index

    1 publications

    65 citations

1–8 of 84

Venues

  1. Journal of Retailing and Consumer Services

    6 publications · 329 citations

    6

    h-index

  2. Journal of Business Research

    JBR · 3 publications · 216 citations

    3

    h-index

  3. Journal of Consumer Psychology

    3 publications · 508 citations

    3

    h-index

  4. Journal of Interactive Marketing

    JIM · 2 publications · 325 citations

    2

    h-index

  5. 2

    h-index

1–5