Concepedia

Swinder Janda

SJ

32

Publications

2.8K

Citations

24

H-Index

1995

Active since

Affiliations

Kansas State University(Current)

Kangwon National University

Dongguk University

University of Arkansas at Fayetteville

Swinburne University of Technology

Swinder Janda is an author at Kansas State University specializing in marketing, management, and consumer research.

Top concepts

MarketingManagementConsumer ResearchBusinessConsumer BehaviorCustomer SatisfactionInteractive MarketingService QualityBrand ManagementPurchase Intention

Publications per year

1995–2016

32

Publications

32

Consumer perceptions of Internet retail service quality

Swinder Janda, Philip J. Trocchia, Kevin P. Gwinner · International Journal of Service Industry Management · 2002 · 537 citations

Customer Satisfaction, Consumer Uncertainty, Digital Marketing +19

Predicting consumer intentions to purchase energy‐efficient products

Hong‐Youl Ha, Swinder Janda · Journal of Consumer Marketing · 2012 · 368 citations

Consumer Intentions, Consumer Uncertainty, Green Marketing +19

A phenomenological investigation of Internet usage among older individuals

Philip J. Trocchia, Swinder Janda · Journal of Consumer Marketing · 2000 · 217 citations

Digital Marketing, Older Consumers, Consumer Research +22

A new understanding of satisfaction model in e‐re‐purchase situation

Hong‐Youl Ha, Swinder Janda, Siva Muthaly · European Journal of Marketing · 2010 · 175 citations

Customer Experience, Customer Satisfaction, Digital Marketing +19

How do consumers evaluate Internet retail service quality?

Philip J. Trocchia, Swinder Janda · Journal of Services Marketing · 2003 · 171 citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +15

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