Philip J. Trocchia

Consumer perceptions of Internet retail service quality

Swinder Janda, Philip J. Trocchia, Kevin P. Gwinner · International Journal of Service Industry Management · 2002 · 537 citations

Customer Satisfaction, Consumer Uncertainty, Digital Marketing +19

A phenomenological investigation of Internet usage among older individuals

Philip J. Trocchia, Swinder Janda · Journal of Consumer Marketing · 2000 · 217 citations

Digital Marketing, Older Consumers, Consumer Research +22

How do consumers evaluate Internet retail service quality?

Philip J. Trocchia, Swinder Janda · Journal of Services Marketing · 2003 · 171 citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +15

Vegetarianism: Toward a greater understanding

Swinder Janda, Philip J. Trocchia · Psychology and Marketing · 2001 · 95 citations · Full text

Nutrition, Greater Understanding, Consumer Study +20

An investigation of product purchase and subsequent non‐consumption

Philip J. Trocchia, Swinder Janda · Journal of Consumer Marketing · 2002 · 38 citations

Primary Motivations, Consumer Uncertainty, Consumer Motivation +18