Concepedia

Mobile Service Quality

Mobile Service Quality is a construct that denotes the extent to which a mobile hospitality application fulfills user expectations and delivers reliable, accessible, and responsive service in the context of mobile strategy, distinguished by its focus on the perceived performance and user satisfaction specific to mobile-based service interactions.

339

Publications

19.8K

Citations

862

Authors

424

Institutions

Publications per year

2017–2026

130

Parents

Publications

339

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Ying‐Feng Kuo, Chi-Ming Wu, Wei‐Jaw Deng · Computers in Human Behavior · 2009 · 1.4K citations

, , +17

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

Mirella Kleijnen, Ko de Ruyter, Martin Wetzels · Journal of Retailing · 2006 · 885 citations

, , +17

Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation

Sujeet Kumar Sharma, Manisha Sharma · International Journal of Information Management · 2018 · 651 citations

, , +15

Challenges in the migration to 4G mobile systems

Suk Yu Hui, K.H. Yeung · IEEE Communications Magazine · 2003 · 424 citations

, , +9

Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

Ling Zhao, Yaobin Lu, Long Zhang et al. · Decision Support Systems · 2011 · 344 citations

, , +17

1–5 of 339

Authors

862

  1. PP
    Petri Pulli

    University of Oulu, Finland

    3 publications · 38 citations

    3

    h-index

  2. MN
    Mamoun N. Akroush

    German Jordanian University, Jordan

    3 publications · 134 citations

    3

    h-index

  3. YL
    Yaobin Lu

    Huazhong University of Science and Technology, China

    3 publications · 565 citations

    3

    h-index

  4. HL
    Heejin Lim

    University of Tennessee at Knoxville, United States

    3 publications · 549 citations

    3

    h-index

  5. MF
    Mara Faccio

    National Bureau of Economic Research, United States

    3 publications · 106 citations

    3

    h-index

1–5 of 862

Institutions

424

  1. Northern University of Malaysia

    Jitra, Malaysia

    8 h-index

    18 publications

    418 citations

  2. Seoul National University

    Seoul, South Korea

    7 h-index

    12 publications

    957 citations

  3. Huazhong University of Science and Technology

    Wuhan, China

    4 h-index

    7 publications

    1.5K citations

  4. North South University

    Dhaka, Bangladesh

    4 h-index

    9 publications

    418 citations

  5. University of Business and Technology

    Jeddah, Saudi Arabia

    4 h-index

    7 publications

    257 citations

  6. Michigan State University

    East Lansing, United States

    4 h-index

    4 publications

    170 citations

  7. National University of Kaohsiung

    Kaohsiung City, Taiwan

    4 h-index

    6 publications

    3.3K citations

  8. National Cheng Kung University

    Tainan City, Taiwan

    4 h-index

    6 publications

    814 citations

1–8 of 424

Venues

  1. International Journal of Bank Marketing

    9 publications · 981 citations

    9

    h-index

  2. International Journal of Mobile Communications

    IJMC · 7 publications · 152 citations

    7

    h-index

  3. Total Quality Management & Business Excellence

    7 publications · 463 citations

    7

    h-index

  4. Computers in Human Behavior

    5 publications · 1.8K citations

    5

    h-index

  5. Journal of Retailing and Consumer Services

    5 publications · 606 citations

    5

    h-index

1–5