Concepedia

Guest Review Analysis

Guest Review Analysis is a scholarly methodological construct within the domain of hospitality and tourism research that systematically examines textual feedback provided by guests to extract actionable insights regarding service quality, customer satisfaction, and operational performance.

222

Publications

15.6K

Citations

535

Authors

288

Institutions

Publications per year

2017–2026

171

Parents

Publications

222

A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism

Zheng Xiang, Qianzhou Du, Yufeng Ma et al. · Tourism Management · 2016 · 985 citations

, , +16

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

Katerina Berezina, Anil Bilgihan, Cihan Çobanoğlu et al. · Journal of Hospitality Marketing & Management · 2015 · 553 citations · Full text

, , +17

A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average

Georgios Zervas, Davide Proserpio, John W. Byers · SSRN Electronic Journal · 2015 · 384 citations · Full text

, , +10

Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

Huiying Li, Qiang Ye, Rob Law · Asia Pacific Journal of Tourism Research · 2012 · 354 citations

, , +15

An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market

Stuart E. Levy, Wenjing Duan, Soyoung Boo · Cornell Hospitality Quarterly · 2012 · 346 citations

, , +15

1–5 of 222

Authors

535

  1. RL
    Rob Law

    Hong Kong Polytechnic University, Hong Kong SAR China

    13 publications · 979 citations

    13

    h-index

  2. MB
    Mehmet Bahrı Saydam

    Eastern Mediterranean University, Cyprus

    5 publications · 163 citations

    5

    h-index

  3. MJ
    Manuel J. Sánchez‐Franco

    Universidad de Sevilla, Spain

    5 publications · 237 citations

    5

    h-index

  4. YK
    Yoon Koh

    University of Houston, United States

    4 publications · 335 citations

    4

    h-index

  5. SL
    Shan Liu

    Xi'an Jiaotong University, China

    4 publications · 377 citations

    4

    h-index

1–5 of 535

Institutions

288

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    11 h-index

    21 publications

    1.9K citations

  2. University of Macau

    Macao, Macao

    8 h-index

    10 publications

    376 citations

  3. University of Central Florida

    Orlando, United States

    7 h-index

    12 publications

    1.4K citations

  4. University of Houston

    Houston, United States

    7 h-index

    21 publications

    1.3K citations

  5. Iscte – Instituto Universitário de Lisboa

    Lisbon, Portugal

    6 h-index

    15 publications

    710 citations

  6. Virginia Tech

    Blacksburg, United States

    6 h-index

    14 publications

    5.5K citations

  7. Wuhan University

    Wuhan, China

    5 h-index

    12 publications

    973 citations

  8. Eastern Mediterranean University

    Famagusta, Cyprus

    5 h-index

    10 publications

    351 citations

1–8 of 288

Venues

  1. 23

    h-index

  2. International Journal of Hospitality Management

    17 publications · 1.8K citations

    17

    h-index

  3. Current Issues in Tourism

    10 publications · 810 citations

    10

    h-index

  4. Sustainability

    9 publications · 332 citations

    9

    h-index

  5. Journal of Hospitality Marketing & Management

    JHMM · 7 publications · 870 citations

    7

    h-index

1–5