Zheng Xiang

Role of social media in online travel information search

Zheng Xiang, Ulrike Gretzel · Tourism Management · 2009 · 3.2K citations

Social Sciences, Communication, Tourism Management +13

Smart tourism: foundations and developments

Ulrike Gretzel, Zheng Xiang, Chulmo Koo · Electronic Markets · 2015 · 2.2K citations · Full text

Management, Information Technology, Tourism Management +13

A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism

Zheng Xiang, Qianzhou Du, Yufeng Ma et al. · Tourism Management · 2016 · 985 citations

Management, Hospitality Management, Tourism Management +16

What can big data and text analytics tell us about hotel guest experience and satisfaction?

Zheng Xiang, Zvi Schwartz, John Gerdes et al. · International Journal of Hospitality Management · 2014 · 924 citations

Management, Hospitality Management, Tourism Management +16

Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet

Zheng Xiang, Vincent P. Magnini, Daniel R. Fesenmaier · Journal of Retailing and Consumer Services · 2014 · 730 citations

Management, Information Technology, Tourism Management +14