Concepedia

Vincent P. Magnini

VP

55

Publications

4K

Citations

33

H-Index

2003

Active since

Affiliations

Virginia Tech(Current)

Old Dominion University

Longwood University

Elon University

College of Charleston

Vincent P. Magnini is an author at Virginia Tech specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingHospitality ManagementHospitality MarketingCustomer SatisfactionConsumer ResearchHospitality IndustryHospitalityTourism

Publications per year

2003–2023

55

Publications

55

Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet

Zheng Xiang, Vincent P. Magnini, Daniel R. Fesenmaier · Journal of Retailing and Consumer Services · 2014 · 706 citations

Customer Satisfaction, Online Customer Behavior, Management +9

The service recovery paradox: justifiable theory or smoldering myth?

Vincent P. Magnini, John B. Ford, Edward P. Markowski et al. · Journal of Services Marketing · 2007 · 221 citations

Customer Satisfaction, Services Management, Consumer Research +20

Understanding Customer Delight

Vincent P. Magnini, John C. Crotts, Anita Zehrer · Journal of Travel Research · 2011 · 199 citations

Customer Experience, Customer Satisfaction, Tourism Management +20

The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm

Anita Zehrer, John C. Crotts, Vincent P. Magnini · Tourism Management · 2010 · 198 citations

Customer Satisfaction, Consumer Research, Social Influence +17

Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews

Hyounae Min, Yumi Lim, Vincent P. Magnini · Cornell Hospitality Quarterly · 2014 · 196 citations

Customer Experience, Customer Satisfaction, Negative Hotel Reviews +26

Rows per page

1–5 of 55