Concepedia

Yufeng Ma

YM

Statistics

Publications

6

Citations

1.4K

H-Index

6

Active since

2016

Affiliations

Virginia Tech(Current)

Nanjing University

University of Iowa

Yufeng Ma is an author at Virginia Tech specializing in hospitality management, business, and content analysis.

Top concepts

BusinessMarketingCommunicationContent AnalysisHospitality ManagementTourismManagementSocial MediaHospitalityCustomer Satisfaction

Publications per year

2016–2020

6

Publications

6

A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism

Zheng Xiang, Qianzhou Du, Yufeng Ma et al. · Tourism Management · 2016 · 926 citations

Customer Review, Social Media, Online Reviews +11

Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning

Yufeng Ma, Zheng Xiang, Qianzhou Du et al. · International Journal of Hospitality Management · 2017 · 274 citations

Customer Satisfaction, Customer Review, Deep Leaning +15

Role of user-generated photos in online hotel reviews: An analytical approach

Qingxiang An, Yufeng Ma, Qianzhou Du et al. · Journal of Hospitality and Tourism Management · 2020 · 86 citations

Customer Satisfaction, Photographic Study, Digital Marketing +16

Assessing reliability of social media data: lessons from mining TripAdvisor hotel reviews

Zheng Xiang, Qianzhou Du, Yufeng Ma et al. · Information Technology & Tourism · 2017 · 63 citations

Customer Review, Social Media, Social Media Data +13

Moderating effects of rating on text and helpfulness in online hotel reviews: an analytical approach

Seunghun Shin, Qianzhou Du, Yufeng Ma et al. · Journal of Hospitality Marketing & Management · 2020 · 29 citations

Customer Satisfaction, Consumer Research, Hospitality +21

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