The impact of online user reviews on hotel room sales

Qiang Ye, Rob Law, Bin Gu

International Journal of Hospitality Management

Hotel Room SalesCustomer SatisfactionOnline Customer BehaviorCustomer ReviewInteractive Marketing +10

The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews

Ziqiong Zhang, Qiang Ye, Rob Law, +1

International Journal of Hospitality Management

Customer SatisfactionOnline PopularityCustomer ReviewAdvertisingOnline Customer Behavior +11

Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics

Bin Fang, Qiang Ye, Deniz Küçükusta, +1

Tourism Management

Customer SatisfactionReviewer CharacteristicsCustomer ReviewOnline Customer BehaviorInteractive Marketing +9

Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

Huiying Li, Qiang Ye, Rob Law

Asia Pacific Journal of Tourism Research

Customer SatisfactionTourism ManagementConsumer ResearchHospitalityText Mining +15

The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism

Qiang Ye, Huiying Li, Zhisheng Wang, +1

Journal of Hospitality & Tourism Research

Customer SatisfactionTourism ManagementTourism PerformanceDigital MarketingConsumer Research +19

Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews

Wei Chen, Bin Gu, Qiang Ye, +1

Information Systems Research

Customer ExperienceCustomer SatisfactionDigital MarketingManagerial ResponsesConsumer Research +21

A Coauthorship Network Analysis of Tourism and Hospitality Research Collaboration

Qiang Ye, Tong Li, Rob Law

Journal of Hospitality & Tourism Research

Tourism ManagementHospitalitySocial InfluenceDestination ManagementSocial Network +19

Cross-institutional collaboration networks in tourism and hospitality research

Qiang Ye, Haiyan Song, Tong Li

Tourism Management Perspectives

Tourism ManagementOrganizational CommunicationManagementHospitality MarketingCross-institutional Collaboration Networks +5

Trust and elderly users' continuance intention regarding mobile health services: the contingent role of health and technology anxieties

Fanbo Meng, Xitong Guo, Zeyu Peng, +2

Information Technology and People

Quality Of LifeCustomer SatisfactionElderly UsersConsumer ResearchTechnology Adoption +25

Let Photos Speak: The Effect of User-Generated Visual Content on Hotel Review Helpfulness

Chunhong Li, Linchi Kwok, Karen Xie, +2

Journal of Hospitality & Tourism Research

Customer SatisfactionMedia Richness TheoryConsumer ResearchHospitalityUgp Management +24