Concepedia

Guest Feedback Analysis

Guest Feedback Analysis is a systematic evaluative process within Guest Experience Management that involves the collection, interpretation, and utilization of guest-generated input to assess service quality, identify experiential patterns, and inform strategic improvements in hospitality offerings.

327

Publications

23.8K

Citations

753

Authors

392

Institutions

Publications per year

2017–2026

217

Parents

Children

Publications

327

What can big data and text analytics tell us about hotel guest experience and satisfaction?

Zheng Xiang, Zvi Schwartz, John Gerdes et al. · International Journal of Hospitality Management · 2014 · 924 citations

, , +16

The business value of online consumer reviews and management response to hotel performance

Karen Xie, Zili Zhang · International Journal of Hospitality Management · 2014 · 588 citations

, , +17

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

Katerina Berezina, Anil Bilgihan, Cihan Çobanoğlu et al. · Journal of Hospitality Marketing & Management · 2015 · 553 citations · Full text

, , +17

A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average

Georgios Zervas, Davide Proserpio, John W. Byers · SSRN Electronic Journal · 2015 · 384 citations · Full text

, , +10

Attributes that influence the evaluation of travel dining experience: When East meets West

Richard C.Y. Chang, Jakša Kivela, Athena H.N. Mak · Tourism Management · 2010 · 383 citations

, , +7

1–5 of 327

Authors

753

  1. RL
    Rob Law

    Hong Kong Polytechnic University, Hong Kong SAR China

    17 publications · 1.1K citations

    15

    h-index

  2. MB
    Mehmet Bahrı Saydam

    Eastern Mediterranean University, Cyprus

    6 publications · 170 citations

    6

    h-index

  3. SM
    Sérgio Moro

    Iscte – Instituto Universitário de Lisboa, Portugal

    6 publications · 280 citations

    6

    h-index

  4. SL
    Shan Liu

    Xi'an Jiaotong University, China

    5 publications · 406 citations

    5

    h-index

  5. HA
    Hüseyin Araslı

    Eastern Mediterranean University, Cyprus

    5 publications · 148 citations

    5

    h-index

1–5 of 753

Institutions

392

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    19 h-index

    33 publications

    3K citations

  2. University of Central Florida

    Orlando, United States

    12 h-index

    21 publications

    1.9K citations

  3. Iscte – Instituto Universitário de Lisboa

    Lisbon, Portugal

    11 h-index

    31 publications

    1.5K citations

  4. Virginia Tech

    Blacksburg, United States

    8 h-index

    13 publications

    3.2K citations

  5. University of Macau

    Macao, Macao

    7 h-index

    9 publications

    395 citations

  6. Universidad de Sevilla

    Seville, Spain

    6 h-index

    11 publications

    579 citations

  7. University of Stavanger

    Stavanger, Norway

    6 h-index

    8 publications

    195 citations

  8. Eastern Mediterranean University

    Famagusta, Cyprus

    6 h-index

    13 publications

    382 citations

1–8 of 392

Venues

  1. International Journal of Hospitality Management

    36 publications · 4.8K citations

    25

    h-index

  2. 20

    h-index

  3. Tourism Management

    18 publications · 2.6K citations

    18

    h-index

  4. Journal of Hospitality Marketing & Management

    JHMM · 12 publications · 1.6K citations

    12

    h-index

  5. Current Issues in Tourism

    12 publications · 995 citations

    12

    h-index

1–5