Star Rating Analysis is a quantitative method within guest feedback analysis that systematically evaluates numerical rating scores provided by guests to assess satisfaction levels, identify performance trends, and benchmark service quality in hospitality and tourism research.
245
Publications
13.6K
Citations
685
Authors
369
Institutions
Publications per year
2017–2026
131
Parents
Publications
245
1–5 of 245
Authors
685
- RL
10
h-index
- BN
7
h-index
- VM
4
h-index
- MC
4
h-index
- AJ
4
h-index
1–5 of 685
Institutions
369
The University of Sydney
Sydney, Australia
9 h-index
21 publications
623 citations
The George Institute for Global Health
Sydney, Australia
8 h-index
31 publications
1.2K citations
Hong Kong Polytechnic University
Hong Kong, Hong Kong
7 h-index
14 publications
604 citations
Imperial College London
London, United Kingdom
6 h-index
6 publications
241 citations
UNSW Sydney
Sydney, Australia
6 h-index
24 publications
998 citations
University of Pennsylvania
Philadelphia, United States
5 h-index
8 publications
213 citations
Providence VA Medical Center
Providence, United States
4 h-index
7 publications
130 citations
University of Oxford
Oxford, United Kingdom
4 h-index
5 publications
390 citations
1–8 of 369
Venues
- International Journal of Contemporary Hospitality Management
12 publications · 585 citations
12
h-index
- SSRN Electronic Journal
Repository · 7 publications · 892 citations
7
h-index
- Nutrients
7 publications · 686 citations
7
h-index
- International Journal of Hospitality Management
6 publications · 832 citations
6
h-index
- Tourism Economics
5 publications · 180 citations
5
h-index
1–5