Concepedia

Viraiyan Teeroovengadum

VT

18

Publications

1.5K

Citations

15

H-Index

2011

Active since

Affiliations

University of Mauritius(Current)

University of Johannesburg

Griffith University

Universität Hamburg

Copenhagen Business School

Viraiyan Teeroovengadum is an author at University of Mauritius specializing in marketing, business, and customer satisfaction.

Top concepts

MarketingBusinessTourismCustomer SatisfactionManagementService QualityHospitality IndustryTotal Quality ManagementEducationQuality Systems

Publications per year

2011–2022

18

Publications

18

Service quality and customer satisfaction: The moderating effects of hotel star rating

Robin Nunkoo, Viraiyan Teeroovengadum, Christian M. Ringle et al. · International Journal of Hospitality Management · 2019 · 354 citations

Customer Satisfaction, Hotel Star Rating, Service Quality +7

Measuring service quality in higher education

Viraiyan Teeroovengadum, T.J. Kamalanabhan, Ashley Keshwar Seebaluck · Quality Assurance in Education · 2016 · 225 citations

Total Quality Management, Customer Satisfaction, Quality Metric +17

Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?

Boopen Seetanah, Viraiyan Teeroovengadum, Robin Nunkoo · Journal of Hospitality & Tourism Research · 2018 · 165 citations

Customer Satisfaction, Tourism Management, Tourism Performance +17

Higher education service quality, student satisfaction and loyalty

Viraiyan Teeroovengadum, Robin Nunkoo, Christian Grönroos et al. · Quality Assurance in Education · 2019 · 148 citations · Full text

Total Quality Management, Customer Satisfaction, Student Satisfaction +12

Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

Robin Nunkoo, Viraiyan Teeroovengadum, Peta Thomas et al. · International Journal of Contemporary Hospitality Management · 2017 · 121 citations

Total Quality Management, Customer Satisfaction, Consumer Research +16

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