International Journal of Hospitality Management · 2014 · 588 citations · 75 references
ManagementMarketingMarketing ManagementGuest Experience ManagementHospitality MarketingHotel ManagementConsumer SatisfactionCustomer EngagementCustomer LoyaltyCustomer SatisfactionGuest Feedback AnalysisHotel MarketingBusiness Value DeliveredGuest Feedback AnalyticsGuest Feedback CommunicationHotel Customer ExperienceHotel Performance MeasurementOnline Review EffectsOnline Reviews ManagementOnline Service Reviews
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