Concepedia

Guest Feedback Communication

Guest Feedback Communication is a scholarly construct within the domain of hospitality and service management research that specifically denotes the systematic process through which guest-generated evaluations, perceptions, and experiential data are collected, analyzed, and utilized to inform service improvement, operational decision-making, and relationship management in guest-service environments.

37

Publications

3.4K

Citations

91

Authors

52

Institutions

Publications per year

2017–2026

21

Parents

Publications

37

The business value of online consumer reviews and management response to hotel performance

Karen Xie, Zili Zhang · International Journal of Hospitality Management · 2014 · 588 citations

, , +17

The effectiveness of managing social media on hotel performance

Woo Gon Kim, Hyun-Jung Lim, Robert A. Brymer · International Journal of Hospitality Management · 2014 · 369 citations

, , +9

A Strategy for Customer Satisfaction

Jonathan D. Barsky, Richard Labagh · Cornell Hotel and Restaurant Administration Quarterly · 1992 · 362 citations

, , +17

Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels

Ali Ahani, Mehrbakhsh Nilashi, Elaheh Yadegaridehkordi et al. · Journal of Retailing and Consumer Services · 2019 · 247 citations · Full text

, , +16

An analysis of user‐generated content for hotel experiences

Albert A. Barreda, Anil Bilgihan · Journal of Hospitality and Tourism Technology · 2013 · 210 citations

, , +17

1–5 of 37

Authors

91

  1. RL
    Rob Law

    Hong Kong Polytechnic University, Hong Kong SAR China

    4 publications · 142 citations

    4

    h-index

  2. SL
    Sai Liang

    Nankai University, China

    2 publications · 76 citations

    2

    h-index

  3. AS
    Abbey Stemler

    Internet Society, United States

    2 publications · 28 citations

    2

    h-index

  4. MC
    Mingming Cheng

    Curtin University, Australia

    1 publications · 88 citations

    1

    h-index

  5. ZZ
    Zili Zhang

    Harbin Institute of Technology, China

    1 publications · 588 citations

    1

    h-index

1–5 of 91

Institutions

52

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    6 h-index

    9 publications

    554 citations

  2. University of Central Florida

    Orlando, United States

    2 h-index

    2 publications

    165 citations

  3. Harbin Institute of Technology

    Harbin, China

    2 h-index

    5 publications

    2.4K citations

  4. Griffith University

    Brisbane, Australia

    2 h-index

    4 publications

    796 citations

  5. University of Macau

    Macao, Macao

    2 h-index

    2 publications

    74 citations

  6. Nankai University

    Tianjin, China

    2 h-index

    4 publications

    148 citations

  7. Indiana University

    Bloomington, United States

    1 h-index

    1 publications

    15 citations

  8. The University of Western Australia

    Perth, Australia

    1 h-index

    2 publications

    38 citations

1–8 of 52

Venues

  1. International Journal of Hospitality Management

    14 publications · 1.7K citations

    14

    h-index

  2. Journal of Quality Assurance in Hospitality & Tourism

    JQAHT · 3 publications · 89 citations

    3

    h-index

  3. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 2 publications · 410 citations

    2

    h-index

  4. Journal of Retailing and Consumer Services

    2 publications · 295 citations

    2

    h-index

  5. Journal Of Vacation Marketing

    JVM · 1 publications · 67 citations

    1

    h-index

1–5