Concepedia

Customer Service Analytics

Customer Service Analytics is a subfield of Supply Chain Analytics that focuses on the systematic examination of data and performance metrics related to customer interactions and service delivery processes in order to optimize responsiveness, accuracy, and satisfaction within supply chain operations.

40

Publications

1.7K

Citations

118

Authors

65

Institutions

Publications per year

2017–2026

24

Parents

Children

Publications

40

Data mining for customer service support

G. Jha · Information & Management · 2000 · 189 citations

, , +14

Analytics-based decision-making for service systems: A qualitative study and agenda for future research

Shahriar Akter, Ruwan Bandara, Umme Hani et al. · International Journal of Information Management · 2019 · 178 citations

, , +17

A Customer‐based Competitive Analysis for Logistics Decisions

Douglas M. Lambert, Arun Sharma · International Journal of Physical Distribution & Logistics Management · 1990 · 127 citations

, , +17

Data‐driven services marketing in a connected world

V. Kumar, Veena Chattaraman, Carmen Neghina et al. · Journal of service management · 2013 · 120 citations

, , +17

Building dynamic service analytics capabilities for the digital marketplace

Shahriar Akter, Saradhi Motamarri, Umme Hani et al. · Journal of Business Research · 2020 · 118 citations · Full text

, , +14

1–5 of 40

Authors

118

  1. WP
    Wichian Premchaiswadi

    Siam University, Thailand

    2 publications · 42 citations

    2

    h-index

  2. SA
    Shahriar Akter

    University of Wollongong, Australia

    2 publications · 296 citations

    2

    h-index

  3. UH
    Umme Hani

    University of Wollongong, Australia

    2 publications · 296 citations

    2

    h-index

  4. PP
    Parham Porouhan

    Siam University, Thailand

    2 publications · 42 citations

    2

    h-index

  5. SO
    Sena Ozdemir

    Lancaster University, United Kingdom

    1 publications · 19 citations

    1

    h-index

1–5 of 118

Institutions

65

  1. University of South Florida

    Tampa, United States

    2 h-index

    3 publications

    159 citations

  2. University of Wollongong

    Wollongong, Australia

    2 h-index

    7 publications

    1K citations

  3. Siam University

    Bangkok, Thailand

    2 h-index

    6 publications

    126 citations

  4. Brigham Young University

    Provo, United States

    1 h-index

    1 publications

    10 citations

  5. Logistics Management Institute (United States)

    Tysons Corner, United States

    1 h-index

    1 publications

    10 citations

  6. Fordham University

    New York, United States

    1 h-index

    1 publications

    120 citations

  7. Otto-von-Guericke-Universität Magdeburg

    Magdeburg, Germany

    1 h-index

    2 publications

    110 citations

  8. IBM Research - India

    New Delhi, India

    1 h-index

    2 publications

    40 citations

1–8 of 65

Venues

  1. 1

    h-index

  2. 1

    h-index

  3. IT University Of Copenhagen (IT University of Copenhagen)

    Repository · 1 publications · 36 citations

    1

    h-index

  4. Transportation Science

    1 publications · 55 citations

    1

    h-index

  5. 1

    h-index

1–5