Concepedia

First Contact Resolution Analysis

First Contact Resolution Analysis is a customer service analytics metric that quantifies the proportion of customer inquiries or issues resolved during the initial interaction without requiring follow-up, thereby distinguishing itself from broader service performance measures by focusing specifically on resolution efficiency at first contact.

1

Publications

15

Citations

11

Authors

9

Institutions

Publications per year

2017–2026

1

Parents

Publications

1

1–1 of 1

Authors

11

  1. MA
    Maggie Aradati

    King Faisal Specialist Hospital & Research Centre, Saudi Arabia

    1 publications · 15 citations

    1

    h-index

  2. SH
    Sanaa Hyder

    King Faisal Specialist Hospital & Research Centre, Saudi Arabia

    1 publications · 15 citations

    1

    h-index

  3. LB
    Lisa Bilal

    King Faisal Specialist Hospital & Research Centre, Saudi Arabia

    1 publications · 15 citations

    1

    h-index

  4. AB
    Abdulrahman Binmuammar

    King Faisal Specialist Hospital & Research Centre, Saudi Arabia

    1 publications · 15 citations

    1

    h-index

  5. YA
    Yasmin Altwaijri

    King Faisal Specialist Hospital & Research Centre, Saudi Arabia

    1 publications · 15 citations

    1

    h-index

1–5 of 11

Institutions

9

  1. King Faisal Specialist Hospital & Research Centre

    Riyadh, Saudi Arabia

    1 h-index

    7 publications

    105 citations

  2. Saudi Center for Organ Transplantation

    Riyadh, Saudi Arabia

    1 h-index

    1 publications

    15 citations

  3. Ministry of Health

    Riyadh, Saudi Arabia

    1 h-index

    1 publications

    15 citations

  4. SAIT Polytechnic

    Calgary, Canada

    1 h-index

    1 publications

    15 citations

  5. King Salman Center for Disability Research

    Riyadh, Saudi Arabia

    1 h-index

    6 publications

    90 citations

  6. King Saud University

    Riyadh, Saudi Arabia

    1 h-index

    7 publications

    105 citations

  7. Leiden University Medical Center

    Leiden, The Netherlands

    1 h-index

    1 publications

    15 citations

  8. Saudi Arabia Basic Industries (Saudi Arabia)

    Riyadh, Saudi Arabia

    1 h-index

    7 publications

    105 citations

1–8 of 9

Venues

  1. 1

    h-index

1–1