Concepedia

Resolution Time Analysis

Resolution Time Analysis is a metric within customer service analytics that quantifies the duration elapsed between the initial reporting of a customer issue and its final resolution, distinguishing itself by enabling the evaluation of service efficiency and operational effectiveness in support processes.

53

Publications

1.9K

Citations

157

Authors

81

Institutions

Publications per year

2017–2026

15

Parents

Publications

53

Method for Pulsewidth Measurement of Ultrashort Light Pulses Generated by Phase-Locked Lasers using Nonlinear Optics

H. P. Weber · Journal of Applied Physics · 1967 · 213 citations

, , +14

True Random Number Generator With a Metastability-Based Quality Control

Carlos Tokunaga, David Blaauw, Trevor Mudge · IEEE Journal of Solid-State Circuits · 2008 · 166 citations

, , +13

True Random Number Generator with a Metastability-Based Quality Control

Carlos Tokunaga, David Blaauw, Trevor Mudge · 2007 · 140 citations

, , +13

Knowledge and Productivity in Technical Support Work

Amit Das · Management Science · 2003 · 119 citations

, , +14

A New Look at Novice Programmer Errors

Davin McCall, Michael Kölling · ACM Transactions on Computing Education · 2019 · 74 citations · Full text

, , +14

1–5 of 53

Authors

157

  1. IM
    I. M. Lerner

    Kazan State Technical University named after A. N. Tupolev, Russia

    7 publications · 105 citations

    7

    h-index

  2. VI
    Vladimir Ilin

    Kazan State Technical University named after A. N. Tupolev, Russia

    5 publications · 66 citations

    5

    h-index

  3. GI
    German I. Il'in

    Kazan State Technical University named after A. N. Tupolev, Russia

    4 publications · 63 citations

    4

    h-index

  4. RR
    R. R. Fayzullin

    Kazan State Technical University named after A. N. Tupolev, Russia

    3 publications · 40 citations

    3

    h-index

  5. TM
    Trevor Mudge

    University of Michigan, United States

    2 publications · 306 citations

    2

    h-index

1–5 of 157

Institutions

81

  1. Kazan State Technical University named after A. N. Tupolev

    Kazan’, Russia

    7 h-index

    18 publications

    261 citations

  2. Kazan Federal University

    Kazan’, Russia

    5 h-index

    5 publications

    66 citations

  3. University of Michigan

    Ann Arbor, United States

    3 h-index

    8 publications

    1K citations

  4. Centre National de la Recherche Scientifique

    Paris, France

    2 h-index

    6 publications

    124 citations

  5. University of Bern

    Bern, Switzerland

    2 h-index

    2 publications

    233 citations

  6. Technion – Israel Institute of Technology

    Haifa, Israel

    2 h-index

    8 publications

    296 citations

  7. King Saud University

    Riyadh, Saudi Arabia

    1 h-index

    7 publications

    105 citations

  8. University of Illinois Urbana-Champaign

    Urbana, United States

    1 h-index

    4 publications

    148 citations

1–8 of 81

Venues

  1. 3

    h-index

  2. Review of Scientific Instruments

    2 publications · 51 citations

    2

    h-index

  3. PubMed

    Repository · 2 publications · 22 citations

    2

    h-index

  4. 1

    h-index

  5. 1

    h-index

1–5