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Analytics-based decision-making for service systems: A qualitative study and agenda for future research

EngineeringAnalytic ApplicationBusiness IntelligenceDecision-makingAnalytics-based Decision-makingQualitative StudyService SystemsManagementPrescriptive AnalyticsManagement AnalyticsSystems EngineeringDescriptive AnalyticsAdvanced AnalyticsDecision TheoryDecision Analytics