Concepedia

Customer Inquiry Analysis

Customer Inquiry Analysis is a method within the domain of Customer Service Analytics that systematically examines customer inquiries to identify patterns, sentiments, and intents, distinguishing it from other methods by its focus on the structural and semantic characteristics of inbound customer questions to inform service improvement and operational decision-making.

3

Publications

49

Citations

5

Authors

2

Institutions

Publications per year

2017–2026

0

Parents

Publications

3

1–3 of 3

Authors

5

  1. MV
    M VANMULKEN

    Radboud University Nijmegen, Netherlands

    1 publications · 25 citations

    1

    h-index

  2. HK
    Heidi Kevoe‐Feldman

    Northeastern University, United States

    1 publications · 14 citations

    1

    h-index

  3. WV
    W VANDERMEER

    Radboud University Nijmegen, Netherlands

    1 publications · 25 citations

    1

    h-index

  4. EC
    Elizabeth Craig

    Accenture (Switzerland), Switzerland

    1 publications · 10 citations

    1

    h-index

  5. AS
    A. Shiovitz

    Oracle (United States), United States

    1 publications · 10 citations

    1

    h-index

1–5 of 5

Institutions

2

  1. Radboud University Nijmegen

    Nijmegen, The Netherlands

    1 h-index

    2 publications

    50 citations

  2. Oracle (United States)

    Austin, United States

    1 h-index

    1 publications

    10 citations

1–2 of 2

Venues

  1. English for Specific Purposes

    1 publications · 25 citations

    1

    h-index

  2. Pragmatics and Society

    1 publications · 14 citations

    1

    h-index

1–2