Concepedia

Channel Satisfaction

Channel Satisfaction is a construct in consumer satisfaction research that denotes the extent to which intermediaries in a distribution channel perceive equitable, cooperative, and effective functioning within their relational exchange with manufacturers or suppliers.

113

Publications

13.4K

Citations

265

Authors

173

Institutions

Publications per year

2017–2026

26

Parents

Publications

113

Communication Strategies in Marketing Channels: A Theoretical Perspective

Jakki J. Mohr, John R. Nevin · Journal of Marketing · 1990 · 1.4K citations

, , +14

Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics

Sarv Devaraj, Ming Fan, Rajiv Kohli · Information Systems Research · 2002 · 1.2K citations

, , +16

A Meta-Analysis of Satisfaction in Marketing Channel Relationships

Inge Geyskens, Jan‐Benedict E.M. Steenkamp, Nirmalya Kumar · Journal of Marketing Research · 1999 · 1.1K citations · Full text

, , +16

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

Mitzi M. Montoya‐Weiss, Glenn B. Voss, Dhruv Grewal · Journal of the Academy of Marketing Science · 2003 · 776 citations

, , +16

Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective

Judy A. Siguaw, Penny M. Simpson, Thomas L. Baker · Journal of Marketing · 1998 · 718 citations

, , +14

1–5 of 113

Authors

265

  1. JJ
    Jakki J. Mohr

    University of Montana, United States

    4 publications · 2.4K citations

    4

    h-index

  2. IG
    Inge Geyskens

    Tilburg University, Netherlands

    3 publications · 2K citations

    3

    h-index

  3. JE
    Jan‐Benedict E.M. Steenkamp

    University of North Carolina at Chapel Hill, United States

    3 publications · 2K citations

    3

    h-index

  4. JR
    John R. Nevin

    University of Wisconsin–Madison, United States

    3 publications · 2K citations

    3

    h-index

  5. RC
    Richard Chinomona

    Vaal University of Technology, South Africa

    2 publications · 93 citations

    2

    h-index

1–5 of 265

Institutions

173

  1. University of Wisconsin–Madison

    Madison, United States

    4 h-index

    4 publications

    2.3K citations

  2. University of Notre Dame

    Notre Dame, United States

    3 h-index

    6 publications

    4.1K citations

  3. Tilburg University

    Tilburg, The Netherlands

    3 h-index

    4 publications

    2.5K citations

  4. Cornell University

    Ithaca, United States

    3 h-index

    3 publications

    1.1K citations

  5. National Central University

    Taoyuan City, Taiwan

    3 h-index

    8 publications

    433 citations

  6. College of Business Administration

    Riga, Latvia

    3 h-index

    3 publications

    1.1K citations

  7. Texas Tech University

    Lubbock, United States

    3 h-index

    5 publications

    195 citations

  8. Virginia Tech

    Blacksburg, United States

    3 h-index

    3 publications

    295 citations

1–8 of 173

Venues

  1. Journal of the Academy of Marketing Science

    13 publications · 1.6K citations

    12

    h-index

  2. Journal of Business Research

    JBR · 7 publications · 232 citations

    7

    h-index

  3. Journal of Retailing

    5 publications · 1.7K citations

    5

    h-index

  4. Journal of Marketing Channels

    4 publications · 73 citations

    4

    h-index

  5. Journal of Retailing and Consumer Services

    4 publications · 357 citations

    4

    h-index

1–5