31
Publications
6.1K
Citations
23
H-Index
1985
Active since
Ajith Kumar is an author at Arizona State University specializing in management, business, and marketing.
Top concepts
BusinessManagementMarketingStrategic ManagementOrganizational BehaviorStatisticsCustomer SatisfactionConsumer ResearchOrganizational CommunicationEngineering
Publications per year
1985–2021
31
31
Service Customization Through Employee Adaptiveness
Kevin P. Gwinner, Mary Jo Bitner, Stephen Brown et al. · Journal of Service Research · 2005 · 411 citations
Customer Experience, Customer Satisfaction, Consumer Research +22
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1–5 of 31