Stefan Sleep

Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management

Son K. Lam, Stefan Sleep, Thorsten Hennig‐Thurau et al. · Journal of Service Research · 2016 · 83 citations

Engineering, Big Data Analytics, Big Data Storage +21

The business-to-business inside sales force: roles, configurations and research agenda

Stefan Sleep, Andrea L. Dixon, Thomas E. DeCarlo et al. · European Journal of Marketing · 2020 · 65 citations

Inside Sales Force, Business-to-business Research, Organizational Behavior +23

Walking a tightrope: the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance

Stefan Sleep, Sundar G. Bharadwaj, Son K. Lam · Journal of the Academy of Marketing Science · 2014 · 49 citations

Customer Experience, Customer Satisfaction, Service Quality +7

Removing silos to enable data-driven decisions: The importance of marketing and IT knowledge, cooperation, and information quality

Stefan Sleep, Prachi Gala, Dana E. Harrison · Journal of Business Research · 2022 · 33 citations · Full text

Business Intelligence, Information Technology Management, Management +11

Is big data driving cooperation in the c-suite? The evolving relationship between the chief marketing officer and chief information officer

Stefan Sleep, John Hulland · Journal of Strategic Marketing · 2018 · 26 citations

Business Intelligence, Business Analytics, Organizational Behavior +26