Concepedia

Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis

Xinqiang Jiang, Junbo Zhang, Chenxing Yang, Rong Wan

Ocean & Coastal Management · 2023 · 22 citations · 45 references

Concepts

Natural ResourcesFisheriesMarine SciencesFisheries ManagementMarine FisheriesMarine Fisheries ConservationAttribute Importance AnalysisRecreational Fisheries ManagementService Quality GapsService Quality PerceptionVariable Importance Analysis

References

45

A Service Quality Model and its Marketing Implications

Christian Grönroos · European Journal of Marketing · 1984 · 6.5K citations

Business, Marketing, Marketing Management +14

Importance-Performance Analysis

John A. Martilla, John James · Journal of Marketing · 1977 · 3.5K citations

Business, Marketing, Marketing Management +13

Attractive Quality and Must-Be Quality

Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations

Management, Marketing, Quality Management +10

Dineserv: A Tool for Measuring Service Quality in Restaurants

Pete Stevens, Bonnie J. Knutson, Mark Patton · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 834 citations

Management, Hospitality Management, Quality Management +17

Documented and Potential Biological Impacts of Recreational Fishing: Insights for Management and Conservation

Wolf‐Christian Lewin, Robert Arlinghaus, Thomas Mehner · Reviews in Fisheries Science · 2006 · 664 citations

Natural Resources, Ecology, Evolutionary Biology +15