Concepedia

Pete Stevens

PS

8

Publications

1.7K

Citations

8

H-Index

1990

Active since

Affiliations

Michigan State University(Current)

University of Tennessee at Knoxville

Pete Stevens is an author at Michigan State University specializing in business, marketing, and tourism.

Top concepts

BusinessMarketingTourismManagementCustomer SatisfactionHospitality ManagementHospitalityService QualityConsumer ResearchHotel Industry

Publications per year

1990–1996

8

Publications

8

Dineserv: A Tool for Measuring Service Quality in Restaurants

Pete Stevens, Bonnie J. Knutson, Mark Patton · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 832 citations

Customer Experience, Customer Satisfaction, Measuring Service Quality +18

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert et al. · Hospitality Research Journal · 1990 · 488 citations

Reliability, Customer Satisfaction, Total Quality Management +15

: A tool for measuring service quality in restaurants

Pete Stevens · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 114 citations

Bonnie J. Knutson, Pete Stevens, Mark Patton · Journal of Hospitality & Leisure Marketing · 1996 · 108 citations

Marketing, Customer Satisfaction, Restaurant Segment +14

Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels

Bonnie J. Knutson, Pete Stevens, Mark Patton et al. · Journal of Hospitality & Leisure Marketing · 1993 · 102 citations

Customer Satisfaction, Tourism Management, Consumer Research +19

Rows per page

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