Bonnie J. Knutson

Dineserv: A Tool for Measuring Service Quality in Restaurants

Pete Stevens, Bonnie J. Knutson, Mark Patton · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 834 citations

Management, Hospitality Management, Quality Management +17

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert et al. · Hospitality Research Journal · 1990 · 491 citations

Management, Hospitality Management, Marketing +17

Relationships Among Customer Satisfaction, Delight, and Loyalty in the Hospitality Industry

Mi‐Ran Kim, Christine A. Vogt, Bonnie J. Knutson · Journal of Hospitality & Tourism Research · 2013 · 229 citations

Business, Hospitality Management, Marketing +14

Frequent Travelers

Bonnie J. Knutson · Cornell Hotel and Restaurant Administration Quarterly · 1988 · 226 citations

Management, Hospitality Management, Tourism Management +13

Identifying the Dimensions of the Experience Construct

Bonnie J. Knutson, Jeffrey A. Beck, Seung Hyun Kim et al. · Journal of Hospitality & Leisure Marketing · 2007 · 140 citations

Management, Hospitality Management, Marketing +13