Concepedia

Colleen Wullaert

CW

2

Publications

503

Citations

2

H-Index

1990

Active since

Affiliations

Michigan State University(Current)

Colleen Wullaert is an author at Michigan State University specializing in tourism, business, and hospitality management.

Top concepts

TourismBusinessMarketingManagementHospitalityService QualityConsumer ResearchCustomer SatisfactionHospitality ManagementPsychology

Publications per year

1990–1990

2

Publications

2

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert et al. · Hospitality Research Journal · 1990 · 488 citations

Reliability, Customer Satisfaction, Total Quality Management +15

Service Expectation Index: A Discussion of Confirmatory Analysis and Factor Analysis as Methods of Index Testing and Refinement

Bonnie J. Knutson, Pete Stevens, Mark Patton et al. · Hospitality Research Journal · 1990 · 15 citations

Customer Experience, Customer Satisfaction, Consumer Research +21

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