Concepedia

Mark Patton

MP

Statistics

Publications

11

Citations

1.7K

H-Index

10

Active since

1990

Affiliations

Michigan State University(Current)

University of Tennessee at Knoxville

Mark Patton is an author at Michigan State University specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionHospitality ManagementHospitalityTourismConsumer ResearchService QualityHotel Industry

Publications per year

1990–2007

11

Publications

11

Dineserv: A Tool for Measuring Service Quality in Restaurants

Pete Stevens, Bonnie J. Knutson, Mark Patton · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 832 citations

Customer Experience, Customer Satisfaction, Measuring Service Quality +18

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert et al. · Hospitality Research Journal · 1990 · 488 citations

Reliability, Customer Satisfaction, Total Quality Management +15

DINESERV:

Bonnie J. Knutson, Pete Stevens, Mark Patton · Journal of Hospitality & Leisure Marketing · 1996 · 108 citations

Marketing, Customer Satisfaction, Restaurant Segment +14

Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels

Bonnie J. Knutson, Pete Stevens, Mark Patton et al. · Journal of Hospitality & Leisure Marketing · 1993 · 102 citations

Customer Satisfaction, Tourism Management, Consumer Research +19

Internationalizing LODGSERV as a Measurement Tool:

Mark Patton, Pete Stevens, Bonnie J. Knutson · Journal of Hospitality & Leisure Marketing · 1994 · 60 citations

Customer Satisfaction, Tourism Management, Measurement +21

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