Hospitality Research Journal

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert et al. · 1990 · 491 citations

Management, Hospitality Management, Marketing +17

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen · 1994 · 296 citations

Management, Hospitality Management, Quality Management +17

Customer Satisfaction in the Hotel Industry

Jonathan D. Barsky · 1992 · 248 citations

Management, Hospitality Management, Marketing +14

Empowerment in the Hospitality Industry: an Exploration of Antecedents and Outcomes

Raymond T. Sparrowe · 1994 · 209 citations

Management, Hospitality Management, Organizational Behavior +14

A Procedure for Scaling Perceptions of Lodging Quality

Juliet M. Getty, Kenneth Thompson · 1994 · 194 citations

Management, Marketing, Quality Management +14