L. Drew Rosen

Statistics

Publications

Citations

475

H-Index

Active since

1990

Affiliations

University of North Carolina Wilmington(Current)

University of South Carolina

L. Drew Rosen is an author at University of North Carolina Wilmington specializing in service quality, service performance measurement, and service quality models.

Publications per year

1990–2003

Publications

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen · Hospitality Research Journal · 1994 · 296 citations

Management, Hospitality Management, Quality Management +17

Prioritizing the Dimensions of Service Quality

L. Drew Rosen, Kirk R. Karwan · International Journal of Service Industry Management · 1994 · 97 citations

Business, Strategic Management, Strategy +12

Service quality measurement and the disconfirmation model: Taking care in interpretation

L. Drew Rosen, Kirk R. Karwan, Lisa L. Scribner · Total Quality Management & Business Excellence · 2003 · 59 citations

Management, Marketing, Operations Management +12

Single machine scheduling to minimize mean absolute lateness: A heuristic solution

Timothy D. Fry, Ronald D. Armstrong, L. Drew Rosen · Computers & Operations Research · 1990 · 23 citations

Computing, Computer Science, Industrial Engineering +12

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