Kirk R. Karwan

Service recovery: a framework and empirical investigation

Janis L. Miller, Christopher W. Craighead, Kirk R. Karwan · Journal of Operations Management · 2000 · 569 citations

Business, Operations Management, Operations Research +8

Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV

Kirk R. Karwan, Robert E. Markland · Journal of Operations Management · 2005 · 105 citations

Management, Operations Management, Public Administration +17

Prioritizing the Dimensions of Service Quality

L. Drew Rosen, Kirk R. Karwan · International Journal of Service Industry Management · 1994 · 97 citations

Business, Strategic Management, Strategy +12

Identification of Key International Information Systems Issues in U.S.-Based Multinational Corporations

P. Candace Deans, Kirk R. Karwan, Martin D. Goslar et al. · Journal of Management Information Systems · 1991 · 95 citations

Social Sciences, Information Systems, Information Technology +8

A goal interval programming model for resource allocation in a marine environmental protection program

A Crarnes, W. W. Cooper, Jack Harrald et al. · Journal of Environmental Economics and Management · 1976 · 90 citations

Natural Sciences, Environmental Management, Ocean Engineering +16