Concepedia
Statistics
Publications
23
Citations
1.6K
H-Index
18
Active since
1976
Affiliations
University of South Carolina(Current)
Furman University
Florida State University
Rensselaer Polytechnic Institute
Duke University
Kirk R. Karwan is an author at University of South Carolina specializing in management, business, and systems engineering.
Top concepts
ManagementBusinessEngineeringSystems EngineeringOperations ResearchStrategic ManagementCustomer SatisfactionService ManagementService OperationsBusiness Operations
Publications per year
1976–2012
Service recovery: a framework and empirical investigation
Janis L. Miller, Christopher W. Craighead, Kirk R. Karwan · Journal of Operations Management · 2000 · 564 citations
Customer Satisfaction, Business Operations, Engineering +15
Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV
Kirk R. Karwan, Robert E. Markland · Journal of Operations Management · 2005 · 104 citations
Services Management, Education, South Carolina Dmv +22
Prioritizing the Dimensions of Service Quality
L. Drew Rosen, Kirk R. Karwan · International Journal of Service Industry Management · 1994 · 97 citations
Total Quality Management, Customer Satisfaction, Service Strategy +14
Identification of Key International Information Systems Issues in U.S.-Based Multinational Corporations
P. Candace Deans, Kirk R. Karwan, Martin D. Goslar et al. · Journal of Management Information Systems · 1991 · 95 citations
Information Systems, Business Intelligence, Multinational Enterprise +19
A goal interval programming model for resource allocation in a marine environmental protection program
A Crarnes, W. W. Cooper, Jack Harrald et al. · Journal of Environmental Economics and Management · 1976 · 90 citations
Mathematical Programming, Resource Constraint, Coastal Management +10
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