Janis L. Miller

Service recovery: a framework and empirical investigation

Janis L. Miller, Christopher W. Craighead, Kirk R. Karwan · Journal of Operations Management · 2000 · 569 citations

Business, Operations Management, Operations Research +8

How internal integration, information sharing, and training affect supply chain risk management capabilities

Jason M. Riley, Richard Klein, Janis L. Miller et al. · International Journal of Physical Distribution & Logistics Management · 2016 · 154 citations

Management, Risk Management, Supply Chain Management +11

Effects of procedural and distributive justice on factors predictive of turnover.

William H. Hendrix, Tina L. Robbins, Janis L. Miller et al. · Journal of social behavior and personality · 1998 · 137 citations

Management, Human Resource Management, Organizational Behavior +12

Scheduling Medical Residents to Rotations: Solving the Large-Scale Multiperiod Staff Assignment Problem

Lori S. Franz, Janis L. Miller · Operations Research · 1993 · 108 citations

Business, Decision Sciences, Optimization +12

Short Research Note: Using the group‐value model to explain the role of noninstrumental justice in distinguishing the effects of distributive and procedural justice

Tina L. Robbins, Timothy P. Summers, Janis L. Miller et al. · Journal of Occupational and Organizational Psychology · 2000 · 67 citations

Management, Organizational Behavior, Employee Engagement +7