Concepedia

Juliet M. Getty

JM

Statistics

Publications

7

Citations

746

H-Index

7

Active since

1989

Affiliations

University of North Texas(Current)

Juliet M. Getty is an author at University of North Texas specializing in customer satisfaction, business, and management.

Top concepts

BusinessManagementCustomer SatisfactionMarketingHospitality ManagementTourismHospitalityService QualityTotal Quality ManagementHuman Resources

Publications per year

1989–2003

7

Publications

7

The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions

Juliet M. Getty, Kenneth Thompson · Journal of Hospitality & Leisure Marketing · 1995 · 276 citations

Customer Experience, Customer Satisfaction, Behavioral Decision Making +16

Lodging quality index (LQI): assessing customers’ perceptions of quality delivery

Juliet M. Getty, Robert L. Getty · International Journal of Contemporary Hospitality Management · 2003 · 223 citations

Total Quality Management, Customer Satisfaction, True Test +16

A Procedure for Scaling Perceptions of Lodging Quality

Juliet M. Getty, Kenneth Thompson · Hospitality Research Journal · 1994 · 192 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +19

Quality Assessment of Hotel & Restaurant Management Graduates: Are we Meeting our Mission?

Juliet M. Getty, Richard F. Tas, Robert L. Getty · Hospitality Research Journal · 1990 · 20 citations

Customer Satisfaction, Tourism Management, Service Excellence +21

Ergonomics Oriented to Processes Becomes a Tool for Continuous Improvement

Robert L. Getty, Juliet M. Getty · International Journal of Occupational Safety and Ergonomics · 1999 · 14 citations

Total Quality Management, Engineering, Task Analysis +23

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