Concepedia

Robert L. Getty

RL

Statistics

Publications

5

Citations

282

H-Index

5

Active since

1967

Affiliations

University of North Texas(Current)

Lockheed Martin (United States)

General Dynamics (United States)

Robert L. Getty is an author at University of North Texas specializing in management, human resource management, and customer satisfaction.

Top concepts

ManagementBusinessMarketingEngineeringHuman ResourcesCustomer SatisfactionTotal Quality ManagementDesignTourismErgonomics

Publications per year

1967–2003

5

Publications

5

Lodging quality index (LQI): assessing customers’ perceptions of quality delivery

Juliet M. Getty, Robert L. Getty · International Journal of Contemporary Hospitality Management · 2003 · 223 citations

Total Quality Management, Customer Satisfaction, True Test +16

Quality Assessment of Hotel & Restaurant Management Graduates: Are we Meeting our Mission?

Juliet M. Getty, Richard F. Tas, Robert L. Getty · Hospitality Research Journal · 1990 · 20 citations

Customer Satisfaction, Tourism Management, Service Excellence +21

Spacecraft thermal joint conduction

Robert L. Getty, R.E. Tatro · 1967 · 15 citations

Engineering, Thermal Protection, Mechanical Engineering +5

Ergonomics Oriented to Processes Becomes a Tool for Continuous Improvement

Robert L. Getty, Juliet M. Getty · International Journal of Occupational Safety and Ergonomics · 1999 · 14 citations

Total Quality Management, Engineering, Task Analysis +23

Ergonomics and the Customer Satisfaction Model: Ergonomics in the Language of Business

Robert L. Getty · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 1999 · 10 citations

Total Quality Management, Customer Satisfaction, Customer Experience +21

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