Operations Management Research · 2023 · 12 citations · 62 references
BusinessMarketingMarketing ManagementConsumer BehaviorCustomer Relationship ManagementServices MarketingConsumer LoyaltyConsumer SatisfactionCustomer LoyaltyCustomer SatisfactionRetail Consumer BehaviorService QualityLoyalty IntentionPerceived Service QualityPurchase Intention ModelingRepeat Purchase IntentRetail Service QualityService Quality Perception
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