Publication | Closed Access
Total Quality Management & Business Excellence
361
Citations
6
References
2003
Year
Unknown Venue
Total Quality ManagementCustomer SatisfactionCustomer ExperienceDigital MarketingService ExcellenceConsumer ResearchAdorable CustomersQuality Management SystemsQuality EvaluationService QualityManagementHospitality MarketingConsumer BehaviorBrand BuildingCustomer InvolvementService Quality ImprovementService ResearchMarketingCustomer LoyaltyQuality AssuranceInteractive MarketingBusinessMarketing InsightsHospitality Management
Who are the adorable customers--men or women? Service quality improvement via customers' positive responses Jen-Hung Huang a , Shu-Hsun Ho b c & Bruce Lee c a Department of Management Science , National Chiao Tung University , Taiwan b Department of Management Science , National Chiao Tung University , Taiwan c Department of Information Management , Ming-hsin University of Science and Technology , Taiwan Published online: 25 Aug 2010.
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