Concepedia
Statistics
Publications
1
Citations
361
H-Index
Active since
2003
J John H is an author specializing in interactive marketing, customer satisfaction, and hospitality management.
Top concepts
BrandingBusinessMarketingManagementQuality SystemsService QualityConsumer BehaviorConsumer ResearchDigital MarketingQuality Assurance
Publications per year
2003–2003
Total Quality Management & Business Excellence
J. Sonia Huang, Bruce P. Lee, J John H · 2003 · 361 citations
Total Quality Management, Customer Satisfaction, Customer Experience +21
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