Journal of Retailing and Consumer Services · 2018 · 72 citations · 59 references
Customer ExperienceCustomer SatisfactionSocial Exchange ModelManagementConsumer ResearchService InteractionConsumer BehaviorCustomer Citizenship BehaviourModern Retail EnvironmentCustomer ParticipationCustomer InvolvementMarketingCustomer Loyalty
59
Exchange and Power in Social Life.
Robert Bierstedt, Peter M. Blau · American Sociological Review · 1965 · 13.8K citations