Concepedia

Consumer Citizenship Behavior

Consumer Citizenship Behavior is a form of prosocial consumer conduct that extends beyond economic self-interest to encompass voluntary actions benefiting other consumers, businesses, or society, distinguished by its emphasis on ethical responsibility, sustainable consumption, and active participation in marketplace communities.

212

Publications

12.4K

Citations

425

Authors

285

Institutions

Publications per year

2017–2026

101

Parents

Publications

212

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

Markus Groth · Journal of Management · 2005 · 797 citations

, , +14

The citizen-consumer hybrid: ideological tensions and the case of Whole Foods Market

Josée Johnston · Theory and Society · 2007 · 493 citations

, , +15

Value co-creation and customer citizenship behavior

Ioannis Assiouras, George Skourtis, Dimitrios Buhalis et al. · Annals of Tourism Research · 2019 · 309 citations · Full text

, , +12

Investigating mediators between corporate reputation and customer citizenship behaviors

Boris Bartikowski, Gianfranco Walsh · Journal of Business Research · 2009 · 284 citations

, , +13

The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior

Youjae Yi, Taeshik Gong · Industrial Marketing Management · 2008 · 263 citations

, , +11

1–5 of 212

Authors

425

  1. TG
    Taeshik Gong

    Hanyang University, South Korea

    6 publications · 687 citations

    6

    h-index

  2. EV
    Estelle van Tonder

    North-West University, South Africa

    5 publications · 302 citations

    5

    h-index

  3. IA
    Ishfaq Ahmed

    University of the Punjab, Pakistan

    3 publications · 72 citations

    3

    h-index

  4. SP
    Simon Pervan

    Southern Cross University, Australia

    3 publications · 297 citations

    3

    h-index

  5. AK
    Arooj Khalid

    University of the Punjab, Pakistan

    3 publications · 72 citations

    3

    h-index

1–5 of 425

Institutions

285

  1. Sun Yat-sen University

    Guangzhou, China

    6 h-index

    9 publications

    480 citations

  2. North-West University

    Potchefstroom, South Africa

    5 h-index

    10 publications

    778 citations

  3. Hanyang University

    Seoul, South Korea

    4 h-index

    6 publications

    265 citations

  4. Chung-Ang University

    Seoul, South Korea

    3 h-index

    6 publications

    327 citations

  5. National Institute of Technology Tiruchirappalli

    Tiruchchirappalli, India

    3 h-index

    6 publications

    138 citations

  6. University of the Punjab

    Lahore, Pakistan

    3 h-index

    7 publications

    168 citations

  7. Colorado State University Pueblo

    Pueblo, United States

    3 h-index

    3 publications

    164 citations

  8. Kyonggi University

    Suwon, South Korea

    3 h-index

    4 publications

    121 citations

1–8 of 285

Venues

  1. Journal of Retailing and Consumer Services

    11 publications · 1K citations

    11

    h-index

  2. Sustainability

    11 publications · 384 citations

    11

    h-index

  3. 7

    h-index

  4. Journal of Business Research

    JBR · 7 publications · 670 citations

    7

    h-index

  5. Frontiers in Psychology

    5 publications · 105 citations

    5

    h-index

1–5