Quality Assurance in Education · 2007 · 121 citations · 31 references
EducationHigher EducationInformation TechnologyHigher Education AdministrationPerformance MeasurementQuality MeasurementService DeliveryService Delivery EvaluationService EvaluationService Performance MeasurementService QualityInformation Technology Service Quality MeasurementPerceived Service QualityQuality Of Service AssessmentService PerformanceService Quality IndicatorsService Quality ManagementService Quality MeasurementService Quality Models
Purpose – The purpose of the study is to report on an in‐depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used.
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