Concepedia

Service Delivery Evaluation

Service Delivery Evaluation is a systematic assessment within the field of health systems evaluation that examines the efficiency, effectiveness, and equity of healthcare services provided at the point of care to determine their alignment with intended outcomes and standards.

880

Publications

47.3K

Citations

3K

Authors

1.1K

Institutions

Publications per year

2017–2026

165

Parents

Children

Publications

880

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1994 · 2.9K citations

, , +17

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1994 · 2.8K citations

, , +16

SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1994 · 1.2K citations

, , +16

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1994 · 1.2K citations

, , +17

A Research and Service Oriented Multilevel Assessment Instrument

M. P. Lawton, Miriam S. Moss, Mark C. Fulcomer et al. · Journal of Gerontology · 1982 · 1K citations

, , +6

1–5 of 880

Authors

3K

  1. NF
    Naomi Fulop

    University College London, United Kingdom

    4 publications · 327 citations

    5

    h-index

  2. CW
    Charlotte Warren

    Population Council, United States

    4 publications · 149 citations

    4

    h-index

  3. MW
    Matthew W Cooke

    University of Warwick, United Kingdom

    4 publications · 70 citations

    4

    h-index

  4. SD
    Simone Dahrouge

    University of Ottawa, Canada

    4 publications · 103 citations

    4

    h-index

  5. AM
    Ana María Brannan

    Vanderbilt University, United States

    3 publications · 61 citations

    3

    h-index

1–5 of 3K

Institutions

1.1K

  1. University College London

    London, United Kingdom

    14 h-index

    34 publications

    4.7K citations

  2. King's College London

    London, United Kingdom

    11 h-index

    23 publications

    2.9K citations

  3. Monash University

    Melbourne, Australia

    11 h-index

    34 publications

    1.7K citations

  4. Johns Hopkins University

    Baltimore, United States

    11 h-index

    36 publications

    1.2K citations

  5. University of Manchester

    Manchester, United Kingdom

    10 h-index

    29 publications

    1.7K citations

  6. University of Sheffield

    Sheffield, United Kingdom

    10 h-index

    46 publications

    1.2K citations

  7. The University of Queensland

    Brisbane, Australia

    9 h-index

    12 publications

    541 citations

  8. University of Ottawa

    Ottawa, Canada

    9 h-index

    34 publications

    1.7K citations

1–8 of 1.1K

Venues

  1. PubMed

    Repository · 45 publications · 1.8K citations

    20

    h-index

  2. BMC Health Services Research

    19 publications · 609 citations

    15

    h-index

  3. PLoS ONE

    12 publications · 289 citations

    12

    h-index

  4. BMJ Open

    9 publications · 146 citations

    10

    h-index

  5. Psychiatric Services

    8 publications · 1.1K citations

    8

    h-index

1–5